FAQ
1. What products do you offer for DTF printing? We offer a wide range of products for DTF printing, including custom t-shirts, gang sheet printing, hats, home décor items, and more. If you have a specific product in mind, feel free to contact us for details.
2. How long does it take to process an order? Our standard turnaround time is 3-4 business days. If you need your order sooner, we offer expedited options that can be discussed based on your specific needs.
3. Can I return customized items? Customized items are made specifically for you and cannot be returned. However, if there’s an issue with your order, please contact us within 48 hours of receiving it, and we will work with you to resolve the issue.
4. How can I place an order? You can place an order by visiting our store at 53 North 11th Street, Philadelphia, PA, or by contacting us via phone at 215-253-7575 or email at phillydtf@gmail.com. Our team will assist you in choosing products, customization options, and completing your order.
5. What are your store hours? We are open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM. Feel free to visit us during these hours or contact us for more information.
6. Do you offer expedited shipping options? Yes, we understand that sometimes you may need your order urgently. We offer expedited shipping options that can be discussed based on your timeline and requirements. Please contact us to explore these options.
7. Can I design my own custom product? Absolutely! We have an online design studio where you can customize t-shirts, hoodies, hats, and more with your own images, text, and designs. Once your design is complete, you can place your order directly through our website.
8. How can I contact customer service? For any questions, concerns, or assistance, please reach out to our customer service team at 215-253-7575 or email us at phillydtf@gmail.com. We are here to help and ensure your experience with us is exceptional.
9. Do you offer bulk discounts? Yes, we offer competitive pricing and discounts for bulk orders. Contact us directly to discuss your specific needs and receive a personalized quote.
10. Where are you located? Our physical address is 53 North 11th Street, Philadelphia, PA 19107, United States. You can visit our store during business hours or contact us for more information.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We are here to provide you with the best DTF printing services and ensure your satisfaction with every order.